Refund Policy
Return & Refund Policy
At PS Customizations, we want you to love what you get. Because much of what we make is custom, our policy works a little differently depending on what you ordered — please read the section that applies to your purchase.
Custom & Personalized Orders
This includes DTF transfers, custom-printed apparel, laser engraving, sublimation items, and any product made or personalized to your specifications.
Because these items are made specifically for you, all custom and personalized orders are final sale and are not eligible for return, exchange, or refund once production has started.
We will gladly fix, replace, or refund your order if:
- It arrives damaged
- It was misprinted or engraved incorrectly
- You received the wrong item
- There's a manufacturing defect
If any of these apply, contact us within 7 days of delivery at pscustomizations@gmail.com with your order number and photos of the issue, and we'll make it right.
Before you order: please double-check spelling, sizing, colors, and uploaded artwork carefully. Once an order goes into production, we're unable to make changes or cancel it.
The PS Collective (Boutique Apparel)
Non-custom items from The PS Collective may be returned within 14 days of delivery for a refund to your original payment method.
To qualify, items must be:
- Unworn, unwashed, and unaltered
- In original condition with tags attached
- Free of makeup, deodorant, perfume, or other marks
Sale, clearance, and final-sale items are not eligible for return.
Return shipping
Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't issue a refund for items lost in transit back to us.
How to start a return
- Email [insert business email] with your order number and the item(s) you'd like to return.
- We'll send return instructions and the address to ship to.
- Once we receive and inspect the item, we'll process your refund within 5–7 business days.
Refunds are issued to your original payment method. Shipping costs on the original order are non-refundable.
Exchanges
Need a different size or color? Email us and we'll help you exchange it, subject to availability.
Local Pickup Orders
If you picked up your order in Owatonna, MN, boutique returns can also be brought back in person within the 14-day window — no shipping required.
Questions?
We're a small, local business and always want to make things right. If something's wrong with your order, reach out to us at pscustomizations@gmail.com and we'll take care of you.